Keyboard and Mouse

Transforming  How People Work 

Workforce flexibility tool that shakes up the BPO industry by allowing employees to choose their schedule through our innovative platform

mockup-of-two-iphones-12-pro-max-with-a-plain-background-5014-el1.png
ImIn_Horz Logo_black.png
 

Fixed, Rigid
Scheduling

Unplanned Absenteeism

High Attrition Rates

Night & Weekend Scheduling Challenges

Solving
Industry-Wide Challenges

ChimeIn has developed an application that facilitates a flexible scheduling model for companies with call center operations.

 

ChimeIn offers companies the ability to push notifications to trained resources to cover unfulfilled schedules due to employee absenteeism and attrition. The custom-developed mobile application helps customers deliver on their service level commitments and affords flex scheduling options for its employees while recovering revenue that is traditionally lost.

 

On-Demand Scheduling

Tech-enabled Workforce Optimization

Workforce Engagement

Real-time Chat

Allows customer service representatives to chat directly with their manager which increases connectivity and engagement between CSR and their manager.

Reward Points

Customer service representative can increase their status based off of hours worked for specific program perks

Dynamic Wages

Ability to dynamically change the wage based on the current staffing need for the customer service representative to earn additional income for working surge hours

Pay-for-Preformance

Measure and reward performance based on established metrics

mockup-of-an-angled-iphone-12-pro-5010-el1.png

Features

The Application

smartmockups_kywayczu.png
smartmockups_kywavhvu.png
smartmockups_kywatg36.png
smartmockups_kywaur26.png
smartmockups_kywatwgq.png
 
 

Request More Information

One of our product consultants will be in touch to discuss our ChimeIn application.

THANKS FOR SUBMITTING